How attackers hit 700 organizations through CX platforms your SOC already approved

CX platforms process billions of unstructured interactions a year: Survey forms, review sites, social feeds, call center transcripts, all flowing into AI engines that trigger automated workflows touching payroll, CRM, and payment systems. No tool in a security operation center leader’s stack inspects what a CX platform’s AI engine is ingesting, and attackers figured this […]

The ‘last-mile’ data problem is stalling enterprise agentic AI — ‘golden pipelines’ aim to fix it

Traditional ETL tools like dbt or Fivetran prepare data for reporting: structured analytics and dashboards with stable schemas. AI applications need something different: preparing messy, evolving operational data for model inference in real-time. Empromptu calls this distinction “inference integrity” versus “reporting integrity.” Instead of treating data preparation as a separate discipline, golden pipelines integrate normalization […]

OpenAI’s acquisition of OpenClaw signals the beginning of the end of the ChatGPT era

The chatbot era may have just received its obituary. Peter Steinberger, the creator of OpenClaw — the open-source AI agent that took the developer world by storm over the past month, raising concerns among enterprise security teams — announced over the weekend that he is joining OpenAI to “work on bringing agents to everyone.” The […]

When accurate AI is still dangerously incomplete

Typically, when building, training and deploying AI, enterprises prioritize accuracy. And that, no doubt, is important; but in highly complex, nuanced industries like law, accuracy alone isn’t enough. Higher stakes mean higher standards: Models outputs must be assessed for relevancy, authority, citation accuracy and hallucination rates.  To tackle this immense task, LexisNexis has evolved beyond standard […]